Refund policy

We offer a 14 day returns policy for all full-priced products and 7 days for sale goods.

Unless faulty, items must be in perfect condition, unworn, with tags still attached and in their original packaging. Please note, we can not refund any items that are scented with perfume, show any signs of wear, or facemasks due to hygiene reasons.

Please follow the returns process in the "My Account" section of the website to create a return. Once this is approved by us, please post your item(s) back to the below address: Mercy Delta, Suite 6 The Old Joinery, Maldon Road, Birch, CO2 0LT.

The goods are your responsibility until they are safely received. We advise using a postal service that insures you of the value of the goods being returned.

Once we receive the item(s), we aim to process all returns within 48 hours however please allow for delays.

We will send you an email once we have received your returned item(s) and the actions we have taken (i.e. refund/exchange). Any refund issued will automatically be credited back to the card used to make the original purchase. If we are unable to exchange an item, we will refund the amount back to your credit card.